Your safety is our top priority. We recently identified a potential issue with certain Tower air fryer models and are conducting a voluntary recall to ensure the highest standards of safety and quality. If you own an affected model we’re here to make the process as simple as possible. Simply follow the step-by-step instructions in the following pages to confirm if you have an affected model, and if so what replacement options are available to you.
In order to proceed please check the make of your Air Fryer. This recall ONLY applies to Air Fryers made by TOWER. If you don't own a TOWER Air Fryer, please exit this website.If your Air Fryer is TOWER branded, you’ll need access to the following:
Thank you for starting the process to verify if you own an affected Air Fryer. Firstly, please confirm what brand of Air Fryer you own
T17023
Tower Vortx 2.2L Manual Air Fryer
T17061BLK
Tower Vortx 4L Manual Air Fryer
T17067
Tower Vortx 4 Ltr Digital Air Fryer
T17087
Tower Vortx 2 Litre Air Fryer
Next we need to verify whether your Tower Air Fryer is from one of the affected batches
PO
Unfortunately your Air Fryer has been identified as a potentially affected unit, please cease use immediately and complete the below information in order to arrange a replacement air fryer or gift voucher.
Mobile Number
We also need you to take a photo image of the rating label and upload the image into the field below so we can verify your product and batch number
In order to upload an image it must be of file type PNG or JPEG
Choose Your Replacement
Gift Voucher (Delivered via email within 72 hours)
Gift Voucher supplied as an E-Voucher to the value of £60 redeemable via the Tower website
Air Fryer (Delivered straight to your door within 60 days)
Replacement Air Fryer supplied to equal or better specification (image for illustration purposes only)
We are committed to ensuring the safety of our customers and the proper resolution of this product recall. This product is being recalled because of a possible safety issue. The following important safety action must be taken. We ask that you confirm that you have taken this action by reading and completing the declaration set out below.
By completing this declaration, you confirm the following:
I confirm that I have unplugged the recalled product from the mains and then safely cut the cord of the recalled product and that I have disposed of it in accordance with all applicable local waste disposal guidelines.
I confirm that I will cease using the recalled product immediately and will not attempt to repair, resell, reuse it or to give it to any third party.
I UNDERSTAND THAT THE RECALLED PRODUCT MUST NOT BE USED NOR SUPPLIED TO ANY THIRD PARTY I accept and agree that, if I do use, or allow anyone else to use, the recalled product or supply it to any third party (other than to waste disposal), despite having been informed that it must not be used nor supplied to any third party (other than to waste disposal), that I do so entirely at my own risk and I will fully and completely indemnify Tower Housewares against any losses, liabilities and claims suffered by it, arising as a result of such use or disposal, to the maximum extent permitted by law.
By submitting this declaration, I confirm that I have read, understood, and agree to the terms set out above.
Please enter your first and last name as per the Your Details page to complete the declaration
Submitting your application...
